COVID-19 Update

Dear valued guests,

What we are experiencing is an extraordinary proactive response to a global pandemic on a scale that has never truly been seen before. As we come to face one of the most challenging situations we have ever endured in our lives, we all must work together and take the necessary precautions to prevent the spread of COVID-19.

While we navigate this difficult situation, our commitment to you, our clients and partners, remains our top priority. We are working closely with travel industry partners and in accordance with government-imposed travel restrictions and border closures to put in place the following measures. It is our promise to you that we will continue to share up-to-date information about the actions we are taking as we work to mitigate the impact of this rapidly changing situation.

Destination Monitoring

We are in constant communication with destinations, airlines, tour operators and other travel industry partners to adapt our operations to the meet their changing protocols and procedures in response to COVID-19.

Flexible Direct Booking Policy

Bookings traveling from May 1 to October 31, 2020, and made directly through the website can be rescheduled with no penalty if the change is requested up to 24 hours before the original check-in date. Different rate conditions may be applied according to the newly selected travel period. Please note that this policy does not apply to Group or Wedding bookings, see below for our Group Booking Policy. 

Travel Agent or Tour Operator Bookings

For guests who booked their accommodations through a travel agent or tour operator please contact them directly to help assist with your booking.  We are working with our tour operator partners to maintain maximum flexibility.


Group Booking Policy

Group bookings, including weddings, are subject to group terms and conditions. Please contact your group representative for assistance.

Resort Closures

We have made the very difficult but necessary decision to temporarily close our hotels throughout Mexico and the Caribbean. While we are unable to confirm a reopening date for our resorts at this time, we will work hard to keep you informed in the coming weeks. We look forward to opening our doors again to welcome our valued guests as soon as is deemed safe by government and health officials.

Below are the scheduled temporary closures of Royalton Luxury Resorts properties, determined based on the soonest possible safe departure of all guests.

HotelClosure Date
CHIC Punta Cana18-Mar-20
Royalton Punta Cana19-Mar-20
Hideaway at Royalton Punta Cana19-Mar-20
Royalton Negril20-Mar-20
Hideaway at Royalton Negril20-Mar-20
Grand Lido Negril20-Mar-20
Royalton Suites Cancun20-Mar-20
Royalton Bavaro22-Mar-20
Royalton White Sands23-Mar-20
Royalton Blue Waters25-Mar-20
Royalton Antigua25-Mar-20
Royalton Grenada25-Mar-20
Royalton Cayo Santa Maria25-Mar-20
Royalton Hicacos26-Mar-20
Royalton Saint Lucia28-Mar-20
Hideaway at Royalton Saint Lucia28-Mar-20
Royalton Riviera Cancun28-Mar-20
Hideaway at Royalton Riviera Cancun28-Mar-20

To ensure your peace of mind and to provide clarity to help you make informed travel decisions, we have put in place an additional support channel. For more information or questions about reservations, please contact

We also encourage you to follow credible sources for updates on the development COVID-19, including the Center for Disease Control and Prevention and the World Health Organization

Moving Forward

As we push through these challenging times, we remain committed to serving you, our valued client, partner and friends. We are committed to delivering unforgettable vacation experiences to our guests, and are confident that with our dedication and ingenuity, we will persevere through this unprecedented situation.

We thank you for your ongoing support and wish you and your family good health and wellbeing during these difficult times.